Instructions on exercising the consumer’s right to withdraw from a distance contract and

a contract concluded outside the trader’s premises

 

1. Right to withdraw from the contract

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you or a third party other than the carrier and indicated by you acquires possession of the goods.

When exercising your right of withdrawal, you must inform us of your decision to withdraw from this contract by a clear statement:

  • you can send the completed withdrawal form together with the goods by post to the address,
  • or send the withdrawal form, or any other clear statement of withdrawal from the contract, by e-mail to: info@motard-design.com,
  • or via the online interface, submit a withdrawal request directly from the site.

Contact details for communication:

Motard Design s. r. o.
Majerská 137/18
Trenčín 911 05
Slovakia

Tel.: +421 903 804 810
E-mail: info@motard-design.com

Online withdrawal function:
https://motard-design.com/withdrawal-from-contract/

For the purpose of withdrawing from the contract, you can use the model withdrawal form or any other clear statement of withdrawal from the contract. The use of the form is not mandatory.

Download the form >> HERE
Withdraw from the contract online

You can also withdraw from the contract via the online interface using the withdrawal function. The withdrawal function can be found at https://motard-design.com/odstupenie-od-zmluvy/.

If you use this option, we will confirm receipt of your withdrawal by e-mail without delay.

The withdrawal period is maintained if you send a notification of the exercise of the right of withdrawal before the withdrawal period expires.

2. Consequences of withdrawal from the contract

After withdrawal from the contract, we will refund all payments that you have made in connection with the conclusion of the contract, including the costs of delivering the goods to you. This does not apply to additional costs if you have chosen a type of delivery other than the cheapest standard delivery method offered by us.

Payments will be refunded to you no later than 14 days from the day on which we receive your notification of withdrawal from this contract. Reimbursement will be made using the same method of payment as you used for your payment, unless you have expressly agreed to a different method of payment, without charging any additional fees.
We may delay the refund until you return the goods to our address or until you provide proof that you have sent the goods back, whichever is the earlier.
You must return the goods to us no later than 14 days from the day on which you exercise your right of withdrawal. The period is considered to have been met if you send the goods back before the 14-day period has expired.

You will bear the direct costs of returning the goods: the estimated cost is 5 euros.

Liability for damage to returned goods: You are only liable for any diminished value of the goods resulting from handling them in a manner other than that necessary to establish the nature, characteristics and functionality of the goods.