GENERAL TERMS AND CONDITIONS

1. General provisions

1.1 Data about the operator of the Online Store https://motard-design.com, hereinafter referred to as the “merchant”.

Bank account: SK95 1100 0000 0029 4010 2065

e-mail: info@motard-design.com

Tel. contact: +421 903 804 810

(hereinafter referred to as the “Merchant”).

1.2 A consumer is any natural person who, when concluding and performing a purchase contract in an online store, is not acting within the scope of their business activity, employment or profession.

(consumer = hereinafter referred to as consumer, buyer or customer)

1.3 By using the website of the online store and confirming the order, the consumer agrees to these Terms and Conditions.

1.4 These Terms and Conditions are valid from 01.05.2026 until the issuance of new Terms and Conditions. The previous Terms and Conditions can be found in the archive at the end of the document.

2. Price of goods

2.1 The trader is a VAT payer.

2.2 All prices for goods and services and all fees in the online store are stated including the applicable VAT rate.

2.3 The price for shipping the goods is added to the basic price of the goods, depending on the delivery method chosen by the consumer. Packaging is included in the shipping price.

3. Ordering goods

3.1 The consumer can order goods via the shopping cart at https://motard-design.com

3.2 After sending the order, your order will be processed and a confirmation of receipt of the order will be delivered to your e-mail. By sending the order, the buyer confirms to the trader that the trader has timely and properly fulfilled its information obligations pursuant to the provisions of Section 15, paragraph 1 of Act No. 108/2024 Coll. on consumer protection in the sale of goods or the provision of services based on a distance contract or a contract concluded outside the seller’s business premises and on amendments to certain acts (hereinafter referred to as the “Consumer Protection Act in the Sale of Goods”). If necessary, all further information regarding your order will be sent to the e-mail address you provided.

3.3 By sending the order, the consumer undertakes to take over the ordered goods and pay the agreed price for the goods.

3.4 The trader undertakes to deliver the correct type and quantity of goods at the agreed price according to the order.

3.5 The trader has the right to cancel the order if it is not possible to provide the ordered goods. In such a case, the trader will immediately refund the consumer the amount paid in full or offer him/her replacement goods or another solution, if the consumer agrees. The trader also has the right to cancel the order if he/she cannot contact the consumer (incorrectly provided or missing contact details, unavailability, …).

3.6 By sending the order, the consumer confirms that the trader has timely and properly fulfilled his/her information obligations pursuant to the provisions of Section 15, paragraph 1 of the Act on Consumer Protection in the Sale of Goods or Provision of Services Based on a Distance Contract or a Contract Concluded Outside the Seller’s Business Premises and on Amendments to Certain Acts.

4. Payment and delivery terms

4.1 The consumer can pay for the goods by credit card via the Stripe payment gateway, Paypal or by transfer to the merchant’s bank account.

4.2 Payment is only possible in EUR.

4.3 We deliver the goods worldwide.

4.4 The tax document (invoice) is sent to the consumer by e-mail by the merchant.

4.5 The delivery time for the goods on offer is in most cases within 24 hours of order confirmation, the usual delivery time is 4 to 7 days in the case of custom-made production or a maximum of 14 days in cases of unavailability of the goods in the merchant’s warehouse. The delivery time may be extended in cases of longer unavailability of the goods by agreement with the consumer. The merchant will inform the consumer about the extended delivery time and delivery date when confirming the order by phone or e-mail. If the consumer is not satisfied with the announced extended delivery period, he has the option to cancel the order or withdraw from the contract according to point 5 of these terms and conditions.

4.6 The trader will inform the consumer about the dispatch/expedition of the goods by e-mail.

4.7 The trader provides transport of the goods worldwide. When placing an order, the consumer chooses the carrier/method of delivery of the goods by selecting from the offer when placing the order on the online store https://motard-design.com The trader provides the following delivery options:

a) by courier service – the consumer chooses the courier company when placing the order at the checkout

b) personal collection

Address for personal collection of goods: Motard Design s.r.o., Majerská 137/18, Trenčín 911 05, Slovakia

The price for transporting the goods to the specified location is calculated for the consumer and displayed in the order summary at the checkout. The usual transport prices are listed in the points below.

Order via Packet up to 2kg – 7.90 EUR

Personal collection – free of charge (The order can only be paid for by cashless payment)

4.8 The collection place is determined based on the data entered for delivery in the order. Delivery of the goods to the specified location is considered to be completed.

4.9 The goods are appropriately packaged and secured. The consumer is obliged to check the integrity of the shipment when receiving the goods and not accept the shipment from the delivery person in case of damage. This way, both the consumer and the trader will avoid unnecessary costs for any possible complaint about the goods.

4.10 Together with the goods, the trader will provide the consumer with an invoice (tax document). The invoice also serves as a delivery note and a warranty certificate.

4.11 The trader is responsible for the goods only after they have been received by the consumer. The goods are deemed to have been received by the consumer at the moment when the consumer or a third party designated by him, with the exception of the carrier, takes over all parts of the ordered goods, or if:

a) the goods ordered by the consumer in one order are delivered separately, at the moment of taking over the goods that were delivered last,

b) the goods consisting of several parts or pieces are delivered, at the moment of taking over the last part or last piece,

c) the goods are delivered repeatedly during a defined period, at the moment of taking over the first delivered goods.

5. Right to withdraw from the contract and exercise of the right to withdraw from the contract concluded remotely via the online interface.

5.1 In accordance with Act 108/2024, Section 19, Paragraph 1, the consumer is entitled to withdraw from the completed order (according to the Act “from the purchase contract”) without giving a reason, within the following period:

within 14 days from the date of receipt of the goods.

30 days from the date of conclusion of the contract during or in connection with an unsolicited visit or at a sales event or in connection with it.

The consumer may withdraw from a contract concluded remotely or from a contract concluded outside the trader’s business premises, the subject of which is the delivery of goods, even before the start of the withdrawal period.

The consumer may exercise the right to withdraw from a distance contract or a contract concluded outside the trader’s premises by sending an online form directly from the trader’s website, in paper form or in the form of a recording on another durable medium and, if the contract was concluded orally, any clearly formulated statement by the consumer expressing the consumer’s will to withdraw from the contract (hereinafter referred to as the “notice of withdrawal from the contract”) is sufficient to exercise the consumer’s right to withdraw from the contract. The consumer may exercise the withdrawal from the contract in writing, by e-mail, using a sample form or via an online function available in the trader’s online interface. If the contract was concluded via the trader’s online interface, the consumer may also withdraw from the contract by using the function marked “withdraw from the contract here”, which is available in the order details and/or via a link sent in the confirmation e-mail. Link to withdrawal from the contract: https://motard-design.com/motard-online-withdrawal/

The withdrawal period according to point 1 and paragraphs a) to b) is deemed to have been observed if the consumer sends the notice of withdrawal from the contract to the trader no later than the last day of the period.

The trader is obliged to provide the consumer with a confirmation of its delivery on a durable medium without delay after receiving the notice of withdrawal from the contract if the consumer withdrew from the contract using a special function or withdrawal form available in the online interface of the trader’s online store.

The consumer may withdraw from the contract only in relation to a specific product or products if the trader has supplied or provided several products on the basis of a distance contract or a contract concluded outside the trader’s premises.

When withdrawing from a distance contract or a contract concluded outside the trader’s premises pursuant to Act No. 108/2024 § 19 paragraph 1, the consumer shall only bear the costs of returning the goods to the trader or to a person designated by the trader to take over the goods; this does not apply if the trader has agreed to bear the costs himself.

The trader is obliged to return to the consumer, within 14 days from the date of receipt of the notice of withdrawal from the contract, all payments received from him on the basis of or in connection with a distance contract, a contract concluded outside the trader’s premises or a supplementary contract, including the costs of transport, delivery, postage and other costs and fees.

The trader is obliged to return to the consumer all payments pursuant to paragraph 1 to the extent corresponding to the withdrawal from the contract, if the consumer has not withdrawn from the entire distance contract or the entire contract concluded outside the trader’s premises. The trader may not charge the consumer additional costs for transport, delivery, postage and other costs and fees.

The trader is not obliged to reimburse the consumer for additional costs if the consumer has expressly chosen a method of delivery other than the cheapest standard method of delivery offered by the trader. Additional costs are understood to be the difference between the cost of delivery chosen by the consumer and the cost of the cheapest standard method of delivery offered by the trader.

The consumer does not have the right to withdraw from a distance contract and from a contract concluded outside the trader’s premises, the subject of which is:

a) the provision of a service, if

1. the service has been fully provided and

2. the provision of the service has begun before the expiry of the withdrawal period with the consumer’s express consent and the consumer has declared that he has been duly informed that by expressing consent he loses the right to withdraw from the contract after the service has been fully provided, if under the contract the consumer is obliged to pay the price,

b) the delivery or provision of a product the price of which depends on price movements on the financial market which the trader cannot influence and which may occur during the expiry of the withdrawal period,

c) the delivery of goods manufactured according to the consumer’s specifications or custom-made goods,

d) the delivery of goods which are subject to rapid deterioration or spoilage,

e) the delivery of goods enclosed in protective packaging which is not suitable for return for health protection or hygiene reasons, if the protective packaging has been damaged after delivery,

f) delivery of goods which, due to their nature, may be inseparably mixed with other goods after delivery

5.12 The trader provides the consumer with instructions on the exercise of the right of withdrawal from the contract as a document for download/viewing on the website of the online store.

6. Complaints and warranty conditions

6.1 The handling of complaints is governed by the warranty conditions of the specific goods, the Commercial Code and the relevant provisions of the Civil Code and special regulations.

6.2 The warranty period for all goods offered in the online store is 24 months with exceptions stipulated by law. To exercise the rights of liability for defects (complaint), proof of purchase (invoice attached) is always sufficient. Submission of proof of purchase for the purposes of a complaint is also sufficient if a warranty certificate was issued but the consumer lost it.

6.3 The warranty does not apply to normal wear and tear of the item (or its parts) caused by use, mechanical damage to the product caused by the buyer, improper handling of the product, in a manner other than that specified in the instructions for use, neglect of care and maintenance of the goods, damage to the goods by excessive loading, use of the goods in violation of the conditions specified in the documentation, general principles, technical standards or safety regulations or other violation of the warranty conditions. Defects or damage to the product that occurred during a natural disaster are also excluded from liability.

6.4 The consumer has the right to complain about a product purchased on sale or at a reduced price, however, the defect must not be related to the reason why the product was sold at a reduced price!

6.5 When making a complaint, we recommend securely packing the goods where needed and providing information sufficient to verify the purchase from the trader; an invoice or receipt is not the only acceptable evidence. Mechanical damage alone does not justify refusing to accept a complaint; liability for the specific defect is assessed under applicable law. To help us handle the complaint promptly, we recommend providing a description of the defect; using the complaints form is not mandatory. The optional form is available at https://motard-design.com/complaint-form.pdf

6.6 The trader shall handle the complaint for the goods without undue delay, within a reasonable time from notification of the defect, normally within 30 days; a longer period is permitted only where an objective reason beyond the trader’s control justifies it under applicable law. After this period has expired, the consumer has the right to withdraw from the contract or has the right to exchange the product for a new product. By filing a justified complaint, the warranty period is extended by the duration of the complaint. If the complaint was settled within the statutory warranty period by exchanging the goods for a new one, then the warranty period will start again from the date of handling the complaint.

6.7 CONSUMER PROCEDURE FOR COMPLAINTS: Consumers may report a defect by email or another means of distance communication and, where required, hand over or make the goods available to the trader. We recommend providing a description of the defect and information identifying the purchase. Registered post and any particular complaints form are not mandatory. In a situation where the goods need to be sent to the trader, the consumer shall ensure that the goods are packed in suitable packaging that will sufficiently protect the goods, meet the requirements for the transport of fragile goods and mark the shipment with the appropriate symbols.

Address for sending complaints: Motard Design s.r.o., Majerská 137/18, Trenčín 911 05, Slovakia

6.8 Where the trader is liable for the defect, the trader bears the necessary costs of taking over the goods and remedying the defect by repair or replacement in accordance with the law. We recommend agreeing on the method of handing over or sending the goods in advance to avoid unnecessary expenses. The trader shall ensure that the goods complained about are sent back by post at its own expense. If the consumer expressly requests a more expensive shipping method beyond reasonable free delivery, any additional charge is subject to prior agreement.

6.9 The complaint shall be considered settled when the product is handed over to the consumer after repair, exchange or rejection of the complaint, or a refund upon withdrawal from the contract.

7. Information on alternative dispute resolution

If the consumer is not satisfied with the way in which the trader has handled his complaint or if he believes that the trader has violated his rights, he has the option of contacting the trader with a request for redress. If the trader responds negatively to the request for redress or does not respond to it within 30 days of its sending, the consumer has the right to submit a proposal to initiate alternative dispute resolution of his dispute pursuant to the provisions of Section 12 of Act No. 391/2015 Coll. on alternative dispute resolution of consumer disputes and on amendments and supplements to certain acts. The competent entity for alternative dispute resolution of consumer disputes with the trader is, for example, the Slovak Trade Inspection – Inspectorate of the SOI for the Trenčín Region, Hurbanova 59, 911 01 Trenčín, Department of Supervision, tel. no. 032/640 01 09, http://www.soi.sk or another relevant authorized legal entity registered in the list of alternative dispute resolution entities maintained by the Ministry of Economy of the Slovak Republic (the list is available at http://www.mhsr.sk , the consumer has the right to choose which of the listed alternative dispute resolution entities to contact. Consumers may contact a competent alternative consumer dispute resolution body. The EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025. The European Commission publishes a list of alternative dispute resolution bodies at consumer-redress.ec.europa.eu/dispute-resolution-bodies

8. Personal data protection

In connection with the introduction of new legislation in the field of personal data protection – Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) (hereinafter referred to as the “GDPR”) and the implementation of measures to ensure compliance of the trader Motard Design s.r.o., Majerská 137/18, Trenčín 911 05, Slovakia with the GDPR as well as with related relevant legal regulations governing the protection of personal data (e.g. Act No. 18/2018 Coll. on the protection of personal data and on amendments and supplements to certain acts, regulations of the Personal Data Protection Office of the Slovak Republic). Consumers can find the general information obligation regarding the protection of personal data on the website https://motard-design.com/privacy-policy/

9. Final provisions

9.1 Supervision of the provision of services is carried out by:

Slovak Trade Inspection (SOI)

SOI Inspectorate for the Trenčín Region, Hurbanova 59, 911 01 Trenčín, Supervision Department, tel. no. 032/640 01 09, http://www.soi.sk

http://www.soi.sk/sk/Podavanie-podnetov-staznosti-navrhov-a-ziadosti.soi

9.2 The relevant provisions of the Civil Code, Act No. 22/2004 Coll. on electronic commerce and on amending and supplementing Act No. 128/2002 Coll. on state control of the internal market in matters of consumer protection and on amending and supplementing certain acts, as amended by Act No. 284/2002 Coll. as amended and Act No. 108/2024 Coll. on Consumer Protection in Distance Selling

9.3 By checking the box before sending the order, the consumer expresses that he has read these general terms and conditions, fully understood their content and agrees with them.

9.4 These terms and conditions are valid from 01.05.2026 and replace the previous terms and conditions.